Domestic Call Center

August 18, 2015

call-center-agentsIT Service Zone Ltd. offers business process outsourcing services to leading organizations from all over the world. IT Service Zone Ltd. has contact centers located in Dhaka. Our aim is to provide Level 2 and Level 3 Technical Support for Windows, Linux, Mac or any mobile operating System. We are specially focusing to provide after office hour to make your business support 24/7. Solutions takes care of Inbound and outbound calling with inbuilt features of predictive dialing, AMD, IVR and ACD.

Customer who needs support after regular office hour:

1. Product Support including installation, reload or configuration.

2. Troubleshooting of products if any technical difficulties.

3. Support over Phone, Team-Viewer, Ammyy-Admin or any remote desktop.

4. Removal of Virus, Malware, Spyware, scanning for thread and installing of Antivirus Programs.

5. Resolving of Local Area Network ie, LAN Browsing Problem, File Printing Sharing issues.

6. Resolving technical issues for VPN Connections.

7. User and Administrative support for Windows XP, Windows 7, Windows 8, Mac Etc.

8. Functional Support for GDS Galileo, Abacus and Amadeus.

Advantage:

1. Call Recording, Monitoring and Conferencing.

2. Advanced Call Back Management.

3. Remote login to call Database for call analyzing.

4. Priority Customer Facility and Feedback.

5. Reporting for all Technical and functional calls.

6. Outsource your regular common tasks easily with proper reporting.